How to request your appointment
Booking a visit is straightforward. Send us your name, contact number, preferred branch area and the reason for your visit. If you are new to the practice, let us know whether you need a general check-up, cosmetic consult, implant planning, orthodontic assessment or follow-up after treatment. The more detail you share, the easier it is for the team to match you with the right clinician and time slot.
We assist patients across Sandton and nearby areas, including Bryanston, Rivonia, Morningside, Fourways and Rosebank. If you work nearby or travel in from elsewhere in Johannesburg, you can ask for a time that fits around school runs, office hours or traffic on William Nicol and Sandton Drive.
What to include in your message
To help us reply quickly, please include a few basic details. This makes it easier to separate an urgent request from a routine review and helps the team prepare for the right type of appointment. If you are unsure which service you need, tell us the main issue and we will guide you from there.
- Your full name and contact number
- Your preferred area, such as Sandton, Bryanston or Fourways
- The type of visit you need
- Any pain, swelling, broken tooth or loose appliance
- Your preferred days or times
- Any sedation questions, payment guidance needs or follow-up concerns
If you are booking for a child, a parent or an older family member, include their age and any medical details that may affect treatment. It helps us plan properly and avoid delay.
Visits we can arrange
Our appointment bookings cover a wide range of dental needs, from routine care to more detailed treatment planning. Some patients come in simply for peace of mind, while others need to review work already started or discuss the next step in a longer treatment plan.
- New patient consults
- Emergency dentistry for pain, swelling or damage
- Family dentistry and preventive care
- Cosmetic consulting and digital smile design discussions
- Implant planning and review appointments
- Orthodontic assessments
- Aftercare follow-ups and treatment checks
Dr Sibusiso Mthembu and the team work with patients who want clear next steps, not a rushed appointment. You will get a proper discussion of options, timing and what to expect before any treatment begins.
What happens after you contact us
Once your request comes through, our practice team reviews the details and comes back with available times. If the matter is urgent, we will try to prioritise it for the earliest practical slot. If you are booking a planned treatment review, we may suggest a longer appointment so there is enough time for imaging, clinical assessment and questions.
For some visits, especially implant planning or orthodontic checks, we may ask you to arrive a few minutes early so the notes and records are ready. If you need special assistance, sedation options or help with payment guidance, mention it before the appointment so we can prepare properly.
Preparing for your visit
A little preparation makes the appointment smoother. Bring your ID, medical aid details if relevant, and any previous dental records, scans or referral notes. If you have a list of medicines, allergies or health conditions, keep that with you as well. This is especially useful for patients with medical conditions, or if you have been referred for implant planning or treatment review.
Try to arrive a few minutes early, especially during peak Sandton traffic or if you are parking in a busy area. For emergency visits, coming in sooner is always better. If you are unsure whether to eat before sedation or whether a child should take medicine before treatment, ask when you book and we will advise clearly.
Fees, timing and follow-up support
We understand that patients want clear information before they commit to a visit. When you enquire, we can explain the expected appointment type, any likely follow-up visits and the general payment process. If your treatment is split across more than one appointment, we will help you understand the sequence so there are no surprises. That includes reviews after cosmetic work, implant stages and orthodontic checks.
For families and working professionals in Sandton, Bryanston, Rivonia, Morningside, Fourways and Rosebank, we aim to keep the booking process practical and the timing realistic. You can also ask about aftercare follow-ups if you are returning after a procedure. Good records and clear communication help us keep things on track, even when schedules are tight and the day gets busy.
